Terms & Conditions
Effective date: 29 August 2026
These Terms & Conditions govern your use of the GoBraj website (www.gobraj.com) and your booking of travel, transportation and pilgrimage services.
GoBraj is a brand operated by Laxman Tour and Travels, a micro enterprise registered with the Ministry of MSME, Government of India, with its place of business at Benami Shanti Ashram, Motijheel, Vrindavan, Mathura, Uttar Pradesh 281121, India. In these Terms, "we", "us" and "GoBraj" refer to Laxman Tour and Travels.
By submitting an enquiry or confirming a booking, you acknowledge that you have read and agreed to these Terms.
1. About Our Services
Laxman Tour and Travels, operating as GoBraj, provides travel and pilgrimage services across the Braj region, including guided tour packages, chauffeur-driven transportation, sightseeing, accommodation arrangements and customised itineraries. Inclusions vary by the package or booking selected and are confirmed to you in writing before your booking is finalised.
2. Enquiries, Quotations and Booking
No payment is collected through this website. Prices shown on our website are indicative starting prices for the stated package and conditions.
After you submit an enquiry, we contact you to confirm your requirements and provide a final quotation. A booking is confirmed only once you have accepted that quotation.
3. Package Prices
Final prices depend on travel dates, number of travellers, hotel category, vehicle type, availability, customised requirements and seasonal demand. Any services not included in your confirmed package are chargeable separately and will be identified to you before your booking is confirmed.
Our starting prices are quoted per person and are subject to the minimum group size and pickup location stated alongside each package.
4. Package Inclusions
The inclusions and exclusions applicable to your booking are those set out in the written confirmation we provide to you. We will provide the services specifically agreed for your booking.
Unless expressly stated, package prices do not include temple donations or offerings, entry fees not listed in your itinerary, and personal expenses.
5. Transportation
Vehicle availability is subject to the selected category and travel dates.
Drivers operate vehicles in accordance with applicable laws and safety requirements.
6. Hotels and Accommodation
Where accommodation is included, the hotel category is confirmed at the time of booking.
Allocation is subject to availability, and we may provide a comparable alternative if the proposed property is unavailable.
7. Temple Visits and Darshan
Temple entry, darshan timings, crowd conditions, security restrictions and access rules are controlled by the respective temple authorities.
We cannot guarantee priority entry or darshan unless a specific service has been expressly confirmed in writing.
8. Customer Responsibilities
You are responsible for providing accurate booking information, arriving at agreed pickup locations on time, following temple and local rules, taking care of personal belongings, and following reasonable instructions from drivers and guides.
9. Changes to Itinerary
Travel plans may change because of weather, traffic, temple restrictions, government regulations, road conditions or other circumstances beyond our reasonable control.
Where possible, we will offer a suitable alternative.
10. Cancellations and Refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.
11. Third-Party Services
Certain services may be provided by independent suppliers such as hotels, vehicle operators, restaurants and guides, subject to their own terms and policies.
12. Limitation of Liability
We will make reasonable efforts to provide the services confirmed in your booking.
We are not responsible for delays, closures, cancellations or disruptions caused by circumstances outside our reasonable control.
13. Governing Law
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mathura, Uttar Pradesh.
14. Contact
GoBraj
Benami Shanti Ashram, Motijheel, Vrindavan, Mathura, Uttar Pradesh 281121, India
Phone: +91 9997647419 / +91 6395848115
Email: info@gobraj.com